Delivery Packaging & Returns

Delivery, Returns and Refunds Policy

Thank you for shopping at our site.

If you are not entirely satisfied with your purchase, we’re here to help.

Your shopping will be dispatched during 2 working days. Delivery can take up to 5 working days (We use post office or GLS courier).

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email:

Send the product with its original packing :

Francis Soap Shop Unit 27 Terryland House, Galway H91 FTP3 Ireland

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from my site.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
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